Privacy Policy
Last updated: February 2026
Casa Xaman ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and mailing address when you submit an inquiry or booking request.
- Booking Information: Travel dates, guest count, trip preferences, dietary requirements, and special requests.
- Device Information: IP address, browser type, device type, and browsing behavior through cookies and similar technologies.
- Communication Records: Records of your communications with us, including emails, phone calls, and text messages.
How We Use Your Information
We use your information to:
- Process and manage your booking inquiries and reservations
- Communicate with you about your stay, including confirmations and reminders
- Send SMS appointment reminders and booking updates (with your consent)
- Personalize your experience and coordinate with our staff
- Respond to your questions and provide customer support
- Improve our website and services
- Comply with legal obligations
SMS Communications
By providing your phone number and opting in through our booking form, you consent to receive SMS messages from Casa Xaman. These messages may include:
- Appointment confirmations and reminders
- Booking updates and travel information
- Responses to your inquiries
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
Mobile Information Sharing: We do not share, sell, rent, or trade your mobile phone number or any personal information collected through SMS opt-in with third parties for promotional or marketing purposes. Your mobile information will only be used for the purposes disclosed in this Privacy Policy.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist with our operations (payment processing, scheduling software, email services)
- Our on-site staff (chef, housekeeper, concierge) to personalize your stay
- Legal authorities when required by law
Cookies and Tracking
We use cookies and similar tracking technologies (including Meta Pixel) to analyze website traffic, improve user experience, and measure advertising effectiveness. You can control cookies through your browser settings.
Data Security
We implement appropriate security measures to protect your personal information, including encryption and secure data storage. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Guest information may be retained to improve future stays and for accounting purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent for SMS communications at any time
International Transfers
Your information may be transferred to and processed in Mexico and the United States. By using our services, you consent to these transfers.
Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children under 18 without parental consent.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.